Terms & conditions
Guarantee
Many of our products carry a guarantee which is automated upon purchase for additional peace of mind. Our products are of very high quality and are therefore naturally long-lasting with care although sometimes may need to be changed for hygiene reasons. Our guarantees range from 1 year to 5 years, please check the description of each product for full details of the guarantee period.
What is covered
Check individual product pages for guarantee lengths. The Putnams guarantee covers normal usage of the product. We guarantee the product and cover for performance for the length of the guarantee. The guarantee starts from the purchase date. The Putnams guarantee does not cover yellowing of foam (oxidation that occurs naturally over time) or tears in foam as these are caused by improper handling/pinching.
What is excluded
Any product with no guarantee information. We urge all our customers to read and adhere to the care and maintenance instructions that are provided with your purchase. The guarantee does NOT cover any accidental damage caused by incorrect care or maintenance, misuse or neglect.
Acceptance of order (our contract)
When buying goods on the internet, you are entering into a legally binding contract. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of payment for an order via our website or other means does not constitute acceptance of an order. Our acceptance of an order does not take place until dispatch of the order, at which point a contract is formed. We reserve the right to cancel an order up to the point of delivery. You will need to be over 18 (the legal age to contract legally) to use this site. Please note that by buying from us you are automatically entered into our mailing list and by submitting your email you give us permission to send you information on our products, if you would like to opt out of this list please email us at info@putnams.co.uk or phone us on 01752345678. We will only send you information on Putnams products including our special offers. If you receive an email and do not wish to receive others then go to the bottom of the email and unsubscribe. We will not share this information with others.
Descriptions
Putnam Health Co Ltd endeavors to ensure that the information on this website is accurate and up to date but gives no warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of the information. We have made all reasonable efforts to accurately display the sizes, colours, shapes and patterns of the goods for sale on our website. Representations of colour are approximate due to limitations of photographic equipment and different output devices. You acknowledge and accept that these may vary. Wood is a natural product and therefore may carry minor imperfections and characteristics such as grain, colour variations and knots. These characteristics are not classed as a manufacturing fault. Our product packaging can change at any time and is not classified as a "product" and therefore is not covered by any product guarantees.
Prices
Prices are subject to change without notice. Only one discount code/offer can be used at any time when purchasing.
You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.
If the item you are ordering is bespoke i.e something cut to a special size or foam cut to size we cannot cancel the order once the manufacturing process has started.
Complaints policy
If you are dissatisfied with any aspect of our work/products, please get in touch immediately with our team at +441752 345678 / info@putnams.co.uk and we will do our very best to resolve the matter. We will commit to responding to all inquiries as soon as possible and always within 5 working days.
We cannot be held responsible for any delays due to circumstances beyond our reasonable control including, but not limited to, quality control issues, industrial disputes, computer systems breakdown, flood, fire, explosion or accident.
Right to revise
Putnam Health Co Ltd may revise these Terms & Conditions at any time. Users should check periodically. Entering the website will constitute your acceptance of these terms and conditions, including recent changes, whether or not you choose to review these changes.